frequently asked questions
Got a question? Chances are we have covered it below!
We understand that sometimes lessons may be missed, you can tell your teacher you won't be able to attend!
Log into your customer account
Switch to your swimmer's profile
Scroll down to ‘Upcoming Lessons’
Next to the class you cannot attend select ‘Will Not Attend’
This will then update our teacher's registers
- From your dashboard, click on your name.
- Click the ‘add person’ button underneath the list of names already on your account.
- A side window will open.
- Enter the details in the required fields.
- Once details have been added to the first section extra sections will appear below, make sure to add relationship and medical information.
- Once all fields have been entered, click ‘save’ in the top right-hand corner.
At swim@ we deliver the same bespoke learn to swim programme and it is delivered by our expert teachers. At our swim@ venues we have lessons for ages 3+ compared to swim! where we cater for ages 0-11.
At our swim@ venues we teach lessons from the convenience of local pool facilities. By delivering lessons from the school pool we are able to teach high-quality lessons to more children and give back to the local community. We invest in the local school pool and in many instances help prevent the closure of more pools across the country.
You can still expect small class sizes, fun weekly-themed lessons and enthusiastic and engaging teachers.
- Our bespoke programme focuses on great technique and core skills before progressing onto distances, with small class sizes allowing for individual feedback and progression.
- Lessons have fun themes each week and our teachers are highly skilled and experts at what they do.
- State-of-the-art facilities allow for member-only access offering clean, modern, and warm changing rooms designed for children.
- Our comfortable viewing lounge has air conditioning, free WIFI and refreshments available for spectators.
- We celebrate every milestone and achievement no matter how big or small through our unique swim! awards.
- From your dashboard, next to your name, click on the icon of the person with arrows around.
- Select the swimmer you want to view from the list.
- Scroll down to ‘upcoming lessons'.
- Click 'view progress' button on one of the lesson dates.
- This will open a side window which shows the percentage of the award covered and the skills within the award.
- Click ‘X’ in the top right-hand corner to close the window.
- On your dashboard, click on the profile picture/ person icon in top right-hand corner.
- This opens a side window with a menu.
- Click on ‘Mandate’ option at the bottom of the list, this will show your current details (bank name and list few digits of account number)
- Click on update button to change bank details.
- Enter in account number and sort code into the required fields.
- Click continue.
- From your dashboard, next to your name, click on the icon of the person with arrows around.
- Select the swimmer you want to view from the list.
- Scroll down to ‘Upcoming Lessons'.
- Click on the ‘Move Course’ button.
- This will load the course finder.
- You can click on the arrow on the search bar, to change any filters, e.g the day of the week.
- Once you’ve found the course you want, click on the ‘Move’ button.
- This opens a course details page, click ‘Move’ again.
- This will confirm the change.
- Click continue to take you back to the dashboard.
- Swimwear for your little one
- Double wrap nappy system for baby swim! (Disposable swim nappy plus neoprene nappy on top)
- Baby warmer if your baby is under 12lb in weight
- Towel
- Padlock if you wish to use the lockers.
- Shower gel and shampoo
- A spectator to watch all the fun!
- Swimwear for your little one
- swim hat (will be provided at your first lesson)
- Goggles (optional)
- A towel
- Shower gel and shampoo
- A hair bobble to tie back long hair
- Padlock if you wish to use the lockers