We use monthly direct debit to make payments manageable and stress-free.
Included in your monthly direct debit, you will receive 1 lesson a week with our expertly trained teachers, all your swim hats, and any certificates or stickers your swimmer will achieve. So there are no hidden costs!
frequently asked questions
Got a question? Chances are we have covered it below!
We understand that sometimes lessons may be missed, you can tell your teacher you won't be able to attend!
Log into your customer account
Switch to your swimmer's profile
Scroll down to ‘Upcoming Lessons’
Next to the class you cannot attend select ‘Will Not Attend’
This will then update our teacher's registers
Please arrive at your lessons around 10 minutes prior to your start time. Follow the signage at the site to the pool and changing rooms, you may be asked to wear shoe covers.
Once your little one is changed hop onto the poolside where they’ll be met by their teacher to start their lesson. You will then collect your child from their teacher at the end of the lesson.
Do you have multiple children who would like to stat their learn to swim journey?
- From your dashboard, click on your name.
- Click the ‘add person’ button underneath the list of names already on your account.
- A side window will open.
- Enter the details in the required fields.
- Once details have been added to the first section extra sections will appear below, make sure to add relationship and medical information.
- Once all fields have been entered, click ‘save’ in the top right-hand corner.
At swim@ we deliver the same bespoke learn to swim programme and it is delivered by our expert teachers. At our swim@ venues we have lessons for ages 3+ compared to swim! where we cater for ages 0-11.
At our swim@ venues we teach lessons from the convenience of local pool facilities. By delivering lessons from the school pool we are able to teach high-quality lessons to more children and give back to the local community. We invest in the local school pool and in many instances help prevent the closure of more pools across the country.
You can still expect small class sizes, fun weekly-themed lessons and enthusiastic and engaging teachers.
We understand circumstances can change but we’ll always do whatever we can to keep your swimmer enjoying their lessons. You can request to cancel via email and a member of the team will be in touch to confirm your final access date. You are covered by a 14-day cooling-off period from your booking date. After this point, thirty days’ notice from your next Direct Debit date is required
You will access your local swim! centre once you have a confirmed booking using your access code. This QR code you can find on your online account. These are not required for our swim@ venues.
All lessons; baby swim!, learn to swim! I can swim! and one-to-one swimming lessons, are 30 minutes long. In our swim! centres, ages 3-11 your little one will take part in a swim! warm-up video 5 minutes before their lesson start time.
Please arrive at your lessons around 10 minutes prior to your start time. You will be welcomed by the swim! team at reception and you can gain access to the changing room via the access code on your online account. Outdoor shoes should not be worn in changing areas, please use the cover shoes provided before entering the changing rooms.
Once your little one is changed, for ages 3-11 they will complete a warm-up video in the warm-up area 5 minutes before the lesson starts, they’ll then hop onto poolside where they’ll be met by their teacher to start their lesson. You will then collect your child from their teacher at the collection point at the end of the lesson.
For baby swim! please proceed to poolside with your baby just before the start time of your lesson, your teacher will meet you in the pool! Our viewing lounge is designed for family and friends to watch swim! lessons comfortably. For baby swim! one adult will be in the water and other family and friends are welcome to come and watch.
Lessons are group based with up to six children per class and require children to have the capability to be independent in the water and able to take instructions from our teachers. We don’t currently offer SEN or disability-specific sessions. However, your local swim! centre may have one-to-one lessons on offer which may be suitable. Please contact us should you wish to discuss any information specific to your child.
At swim! we offer a seamless learn to swim! journey for all ages, with group swimming lessons for 0-11.
- Our bespoke programme focuses on great technique and core skills before progressing onto distances, with small class sizes allowing for individual feedback and progression.
- Lessons have fun themes each week and our teachers are highly skilled and experts at what they do.
- State-of-the-art facilities allow for member-only access offering clean, modern, and warm changing rooms designed for children.
- Our comfortable viewing lounge has air conditioning, free WIFI and refreshments available for spectators.
- We celebrate every milestone and achievement no matter how big or small through our unique swim! awards.
Our top priority is to celebrate all our swimmers’ achievements and milestones. We do this through our learning journey booklet, certificates, badges, and stickers which are included in your monthly subscription.
At our swim! centres we have the ability to celebrate a ‘star of the week’ award, this allows one swimmer from each class to be celebrated for different reasons such as progress, overcoming their fears, being kind to others or helping their swim! teacher. Don’t forget to capture your child’s milestones with a picture on our podium which you can share with via our social media - @weareswimofficial #weareswim
We use swim hats to maintain high standards of cleanliness in our pools. Your child will receive a swim hat specific to their swim group to be worn at every lesson. If there is a reason why your little one can’t wear a hat, this isn’t a problem just let our team or your teacher know.
You can view your child’s progress at any time via your online tracker, accessed through your account. Our teachers regularly update these to ensure their progress reflects your child’s ability against the group criteria.
Let us know if you require any specific teacher feedback and we can arrange for you to speak with the teacher about your child and their progress in more detail.
- From your dashboard, next to your name, click on the icon of the person with arrows around.
- Select the swimmer you want to view from the list.
- Scroll down to ‘upcoming lessons'.
- Click 'view progress' button on one of the lesson dates.
- This will open a side window which shows the percentage of the award covered and the skills within the award.
- Click ‘X’ in the top right-hand corner to close the window.
Our pools in our swim! centres are all heated to a warm 31 degrees, perfect for little ones.
An adult will need to participate in baby swim! lessons for those aged 0-3. For ‘learn to’ and ‘i can’ lessons (ages 3-11) you can watch from the comfort of our viewing lounges at our swim! centres or from poolside at swim@ venues. Teachers are in the water for the swim! 1 and swim! 2 groups so no need for you to get wet.
Taster lessons are available at all swim! centres and swim@ venues. Taster availability is based on the current lesson timetable. Taster lessons offer an opportunity to come and experience a full 30-minute lesson for free. Your child will join in with an already existing class with one of our swim teachers. We know your little one will love their swim! experience, but our taster lessons offer extra reassurance to confirm you’re making the right choice.
swim! intros are available when we first open new swim! centres or during school holidays. It is your chance to get to know swim! and what we offer.
Our swim! team will show you around the centre and you can try the swim! experience in the pool. This will be a full 30-minute lesson for baby swim! (0-3 years) and for ages 3+ our expert teachers will help your child through the swim! assessment, which will take 15 mins in the pool. They will then confirm with you the swim! group most suitable for your swimmer. Our team will also be on hand to help you confirm your preferred day and time and gift you your swim! welcome pack, first swim! badge, and swim! hat ready for the first lesson.
You can change your payment date and details via your customer account after debiting your first payment. Please take into consideration that any changes to your Direct Debit date may result in an additional payment required on your account.
- On your dashboard, click on the profile picture/ person icon in top right-hand corner.
- This opens a side window with a menu.
- Click on ‘Mandate’ option at the bottom of the list, this will show your current details (bank name and list few digits of account number)
- Click on update button to change bank details.
- Enter in account number and sort code into the required fields.
- Click continue.
You can change your lesson booking on a permanent basis only. You can manage your booking via your customer account and change your booking day and time three times in a three-month period. Lessons that cannot be attended for anything other than medical purposes will be classed as missed lessons and unfortunately cannot be caught up.
- From your dashboard, next to your name, click on the icon of the person with arrows around.
- Select the swimmer you want to view from the list.
- Scroll down to ‘Upcoming Lessons'.
- Click on the ‘Move Course’ button.
- This will load the course finder.
- You can click on the arrow on the search bar, to change any filters, e.g the day of the week.
- Once you’ve found the course you want, click on the ‘Move’ button.
- This opens a course details page, click ‘Move’ again.
- This will confirm the change.
- Click continue to take you back to the dashboard.
All the children in the swim! 1 and swim! 2 groups will wear arm discs to help promote water confidence and to ensure their safety. All equipment, including arm discs, will be provided. From swim! 3 ability group swimmers will not wear arm discs but will still use other flotation aids as they learn new skills and techniques.
Here’s a quick checklist of all the essentials:
- Swimwear for your little one
- Double wrap nappy system for baby swim! (Disposable swim nappy plus neoprene nappy on top)
- Baby warmer if your baby is under 12lb in weight
- Towel
- Padlock if you wish to use the lockers.
- Shower gel and shampoo
- A spectator to watch all the fun!
Here’s a quick checklist of all the essentials:
- Swimwear for your little one
- swim hat (will be provided at your first lesson)
- Goggles (optional)
- A towel
- Shower gel and shampoo
- A hair bobble to tie back long hair
- Padlock if you wish to use the lockers
Your lesson will take place weekly on your selected day and time. We operate 50 weeks per year, we have a break for two weeks over the Christmas and New Year period. Lessons will run on bank holidays and during half-term holidays.
We operate 50 weeks per year, we have a break for two weeks over the Christmas and New Year period. Lessons run on bank holidays and during half-term holidays. The 50-week lesson schedule is broken down into 12 equal monthly instalments.
Swimming lessons can be booked online via 'book now'. Our programmes are suitable for ages 0-11 and require a Direct Debit to be set up. A one-off payment may be due for lessons that will take place prior to your first Direct Debit collection. All swimming lessons will start immediately; the confirmation date is in your welcome email. You are covered by a 14-day cooling-off period from the date of booking confirmation.