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Swim faq

swim! FAQ

FAQ

Why is swim! different to other lesson programmes?

At swim! our programme focuses on great technique and core skills before progressing onto distances, lessons have fun themes each week for children.

Our members-only access offers clean, modern and warm changing rooms designed for children, a panoramic viewing lounge with refreshments and activities for the whole family, smart lesson management and our unique swim! awards to celebrate your child’s achievements.

All of this comes with a simple online booking process and no need to rebook every few weeks.

What will swim! lessons be like?

swim! lessons will be delivered by qualified and inspiring swimming teachers who understand how to deliver fun and innovative swim! lessons.

All swim! lessons are structured around a plan, which includes game based learning and fun activities for every swim! group.

How much do swim! lessons cost?

Find out the monthly price for your local swim! centre here. Our monthly prices include:

  • all swim! awards (badges, certificates and stickers)
  • regular feedback sessions with your child's teacher to discuss their progress
  • members-only access to our swim! centre
  • online access to:
    • the swim! tracker to view progress within a swim! group
    • manage and transfer your child’s place once they move up a group
    • digital guidance for you to further help develop your skills outside of lessons

How do I book?

1. Find your nearest swim! centre.

2 Set up your online account

3. Select a date for your swim! intro or send an email to the team for a telephone assessment

What happens at the swim! intro?

It’s your chance to get to know us! Our swim! team will meet you, show you around the centre, help your child through the swim! assessment and then confirm with you the group they have been assigned to.

Our team will also be on hand to help you confirm your preferred day and time and ensure you receive your swim! welcome pack first swim! badge and swim! hat ready for the first lesson.

How do I find out how my child is doing in their swim! lesson?

You can view progress after every lesson on your swim! tracker, accessed through your online account.

Every 3 months, we will also organise a teacher feedback session during lesson time for you to speak with the teacher about your child and their progress in more detail.

Does my child get a badge or an award?

Yes.

When a child achieves all the skills required for a swim! group, they will receive a special congratulation from their swim! teacher and given an inflatable beach ball.

The ball can then be exchanged for a swim! badge and certificate in the swim! celebration area.

Can I watch the lessons?

Yes.

We have a panoramic viewing lounge with drinks and refreshments available.

No family members are permitted to view lessons on poolside.

What do I need to bring to lessons?

  • swimming costumer or shorts
  • swim! hat
  • goggles
  • towel
  • shower gel and shampoo
  • hair bobbles to tie back hair

Do parents have to get in the water?

No.

Our teachers will assist your child in the water for swim! 1 and 2.

From swim! 3 upwards, teachers will teach from the side of the pool.

Are the swimming teachers qualified?

Yes, all our swim! teachers leading sessions are qualified to the Swim England (National Governing Body) Level 2 standard.

Is there parking?

Yes, there is free unlimited parking onsite.

Do you have waiting lists?

Our online booking system will show how many spaces are available for each of our swim! groups and will also register your details should a waiting list be needed for a particular swim! group.

Does everyone have to wear swim hats?

Yes, this is our swim! policy to maintain high standards of cleanliness in our pools.

Your child will receive a swim! hat specific to their swim! group to be worn at every lesson.

Does my child have to wear arm discs?

All children in swim! 1 will wear arm discs throughout to help promote water confidence and to ensure their safety at all times.

From swim! 2 upwards, arm discs may be used based on individual need to develop confidence and independence in the water.

We know everyone is different so we will work with your child to ensure they are happy and confident in the water with the right swim! equipment when and where they need it.

Do I get discounts for multiple children booking on?

We do not offer a sibling discount

Do you host birthday parties?

We do not offer birthday party sessions currently but if this is something you are interested in please email us on info@swim.co.uk

Does swim! offer one to one lessons?

check out your local swim! centre for one to one availability via one to one timetable. Bookings for one to one's must be taken on phone or at your centre.

Does my child have to do the swim! intro – can we not just book onto a lesson?

Here at swim!, we want to ensure we give your child the best possible learn to swim experience. So we have differenct options for your little swimmer.

You can attend a swim! intro this will give us the chance to show you around, introduce you to the team and most importantly, assess your child to ensure they are placed in the correct swim! group for them.

This is the only way to book during the first month of the centre opening. After this date you call arrange a call with one of our swim! team for a telephone assessment to find the right class for your swimmer by emailing info@swim.co.uk.

Do you teach children with a disability?

Yes, as part of our group lessons. At swim! our teachers are trained to work with children with disabilities, however we don’t currently offer disability specific sessions. Our approach is to deliver integrated lessons across our programme. Our booking system offers you the opportunity to tell us about your child in more detail and how we can support them as best we can during lessons. Our lessons will have a maximum of 6 children per group. Please contact us should you wish to discuss any disability specific information on 0300 303 3580

How do I book a swim! intro?

In 3 easy clicks!

1. In the top right-hand corner toolbar, click on the “book now” icon

2. Scroll down the page and you will see another “book now”

3. Set up your personal swim! account, and select your preferred date for a swim! intro

I have a diary clash… how do I cancel a swim! intro?

Not to worry! Simply log into your account, go to your profile “view lessons” and select “change date”

How many children are in a swimming lesson?

Our swim! groups each have a maximum of 6 swimmers. This is to ensure teachers can maximise their time with each child, delivering lots of feedback to develop great swimming skills!

How do I add a second child onto my account?

Log into your swim! account and under “swimmers”, click the option to “add swimmer”

What is the temperature of the pool?

All swim! pools are heated to a minimum of 30 degrees

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