swim! FAQ

swim! FAQs

Do you have an update on when swimming lessons will start again?

swim! are ready to safely open as soon as the government announces when leisure facilities can reopen.

What are you doing to make sure lessons are safe when we re-start?

Our team have implemented the necessary changes to ensure we follow Government and Governing Body guidelines to keep our team, swimmers and families safe.

Social distancing and increased hygiene procedures will be our main priorities. We have updated our H&S documentation and trained our team accordingly. All of our swim! team will be qualified in a Covid19 safety qualification before we re-open for lessons.

To provide a Covid secure environment. We will welcome employees, customers and swimmers into our facilities providing they are symptom free, a reminder of the symptoms are visible outside our venues.

My child hasn’t been in the water for a number of months, how are you taking this into consideration?

We know that our swimmers have not been in a lesson for a while and we want to make sure we re-introduce them in the safest way possible. Therefore our 1st week of returning to lessons will start on our lifesaving theme followed by an initial assessment. The lessons will focus on fun and confidence in the water and we will also be taking additional precautions with arm disks to secure the safety of swim! groups 1 & 2.

What happens if my child or a family member is feeling unwell or experiencing covid19 symptoms?

If you, your swimmer, or a member of your household or contact bubble displays symptoms outlined in government guidelines of covid19 then we ask that you follow the recommendations in government guidelines, and do not attend your lesson. As normal you can update your online account to let us know you can’t attend a lesson, or you can email us at

Can parents watch lessons?

Sure, but there will be some new adjustments that we will be asking all customers to follow these will be explained prior to you returning. This includes our new 1 parent/guardian to 1 swimmer ratio, to reduce footfall in the building to follow social distancing.

What kind of contact will there be at drop offs and pickups?

Parents/Guardians and swimmers will be greeted at reception and asked to enter the reception area to handover their swimmer to our swim! teacher, who will guide them through to poolside safely. Parents will make their way to the viewing area which will be set up for social distancing.

Can I bring other children to the lesson?

We ask that siblings who are not swimming either at the same time or where lessons are back to back that they do not attend the swim! venue. If this is completely unavoidable you will be asked to sit together within the spectator area abiding by the social distancing guidelines.

Do swimmers need to arrive ready for their lessons?

Swimmers be expected to arrive ‘Beach ready’ under their clothing 5 minutes before their lesson starts, waiting outside the venue on our blue flipper dots.

Are there any changes to the start or end of lessons?

  • Children will be expected to place on their own arm-disks before heading onto poolside
  • Children will be guided to their own wall spot, where they will find their own equipment for the lesson which has been pre-sanitised for them
  • Lessons will be in the water as normal, however teachers will teach from the poolside to ensure social distancing
  • At the end of the lesson children will be returned to their parents/guardians 1 at a time, who will be waiting in a numbered changing cubicle
  • Parents and swimmers will be asked to wait in their cubicle for a few minutes while the next class arrives for their lesson
  • When instructed by the swim! assistant, all parents and swimmers can leave the facility through the front door abiding to social distancing

Will equipment be cleaned and safe?

Yes, we will be limiting the amount of equipment we use in our lessons to essential buoyancy aids and necessary teaching equipment. Following Governing Body guidelines all pool equipment will be sanitised before each lesson starts.

Will there be enhanced cleaning measures in place?

Our swim! team will be cleaning all touch surface areas, changing rooms, and spectator areas with an electrostatic handheld sprayer before each lesson commences. Our cleaning schedule is checked after each lesson by the manager throughout the day.

Will we still have the same teacher?

Yes. The only exceptions will be those who swam with Catherine, as she is now on maternity leave. Shona will be your new teacher to replace those that previously swam with Samantha. Sarah will also be reducing her teaching days as she is in her third trimester of pregnancy. All other teachers remain the same.

Will the number of swimmers per class be lowered?

swim! already operates below the recommended Government and Governing Body guidelines for the number of swimmers per lesson. This enables us to comply with social distancing guidelines.

Can we use the changing facilities?

Changing room facilities will be open following lessons, we are asking customers to adopt a ‘Dry, Dress and Exit’ approach so we have time to clean the facilities between lessons.

Can we shower?

Alongside our ‘Beach Ready’ approach we ask that your child showers at home before and after lessons, as our showers will not be in use due to social distancing guidelines.

Is the Pool safe?

Yes, As recommended by PWTAG, there has been no evidence to suggest that coronavirus can survive in a well maintained and chlorinated pool. Like most other viruses and bacteria they are killed when in a chlorine solution.

Will you have a Perspex screen at reception?

Yes, we will have a protective screen at our reception area to protect our swim! team and customers.

Will teachers be giving regular feedback after lessons?

Our 1st lesson back will be lifesaving themed for your child’s safety and we will assess your child’s current ability. The next few weeks will be used to refresh our swimmer’s technique and skills. Verbal feedback will not be given after each class, whilst social distancing is in place. For any updates please speak with our reception team who will arrange for your teacher to call you and provide feedback.

Can the toilet facilities be used?

Our toilets will be open as usual, we just ask that you follow our hand washing guide posters and thoroughly clean your hands afterwards. We have also added additional sanitiser stations around swim!.

What if I arrive late for my lesson?

We ask that you arrive 5 mins prior to your lesson time, ‘Beach Ready’. If you are late you will be asked to wait until all previous swimmers have left the building before you can enter. This should be no longer than 5 minutes.

Why is swim! different to other lesson programmes?

At swim! our programme focuses on great technique and core skills before progressing onto distances, lessons have fun themes each week for children.

Our members-only access offers clean, modern and warm changing rooms designed for children, a panoramic viewing lounge with refreshments and activities for the whole family, smart lesson management and our unique swim! awards to celebrate your child’s achievements.

All of this comes with a simple online booking process and no need to rebook every few weeks.

What will swim! lessons be like?

swim! lessons will be delivered by qualified and inspiring swimming teachers who understand how to deliver fun and innovative swim! lessons.

All swim! lessons are structured around a plan, which includes game based learning and fun activities for every swim! group.

How much do swim! lessons cost?

Find out the monthly price for your local swim! centre here. Our monthly prices include:

  • all swim! awards (badges, certificates and stickers)
  • regular feedback sessions with your child's teacher to discuss their progress
  • members-only access to our swim! centre
  • online access to:
    • the swim! tracker to view progress within a swim! group
    • manage and transfer your child’s place once they move up a group
    • digital guidance for you to further help develop your skills outside of lessons

How do I book?

1. Find your nearest swim! centre.

2 Set up your online account

3. Select a date for your swim! intro or send an email to the team for a telephone assessment

What happens at the swim! intro?

It’s your chance to get to know us! Our swim! team will meet you, show you around the centre, help your child through the swim! assessment and then confirm with you the group they have been assigned to.

Our team will also be on hand to help you confirm your preferred day and time and ensure you receive your swim! welcome pack first swim! badge and swim! hat ready for the first lesson.

How do I find out how my child is doing in their swim! lesson?

You can view progress after every lesson on your swim! tracker, accessed through your online account.

Every 3 months, we will also organise a teacher feedback session during lesson time for you to speak with the teacher about your child and their progress in more detail.

Does my child get a badge or an award?


When a child achieves all the skills required for a swim! group, they will receive a special congratulation from their swim! teacher on poolside and be awarded their certificate and badge in our celebration area after their lesson.

Can I watch the lessons?


We have a panoramic viewing lounge with drinks and refreshments available.

No family members are permitted to view lessons on poolside or to take photographs of lessons in progress.

What do I need to bring to lessons?

  • swimming costumer or shorts
  • swim! hat
  • goggles
  • towel
  • shower gel and shampoo
  • hair bobbles to tie back hair

Do parents have to get in the water?


Our teachers will assist your child in the water for swim! 1 and 2.

From swim! 3 upwards, teachers will teach from the side of the pool.

Are the swimming teachers qualified?

Yes, all our swim! teachers leading sessions are qualified to the Swim England (National Governing Body) Level 2 standard.

Is there parking?

Yes, there is free unlimited parking onsite.

Do you have waiting lists?

Our online booking system will show how many spaces are available for each of our swim! groups and will also register your details should a waiting list be needed for a particular swim! group.

Does everyone have to wear swim hats?

Yes, this is our swim! policy to maintain high standards of cleanliness in our pools.

Your child will receive a swim! hat specific to their swim! group to be worn at every lesson.

Does my child have to wear arm discs?

All children in swim! 1 will wear arm discs throughout to help promote water confidence and to ensure their safety at all times.

From swim! 2 upwards, arm discs may be used based on individual need to develop confidence and independence in the water.

We know everyone is different so we will work with your child to ensure they are happy and confident in the water with the right swim! equipment when and where they need it.

Do I get discounts for multiple children booking on?

We do not offer a sibling discount

Do you host birthday parties?

We do not offer birthday party sessions currently but if this is something you are interested in please email us on

Does swim! offer one to one lessons?

check out your local swim! centre for one to one availability via one to one timetable. Bookings for one to one's must be taken on phone or at your centre.

Does my child have to do the swim! intro – can we not just book onto a lesson?

Here at swim!, we want to ensure we give your child the best possible learn to swim experience. So we have differenct options for your little swimmer.

You can attend a swim! intro this will give us the chance to show you around, introduce you to the team and most importantly, assess your child to ensure they are placed in the correct swim! group for them.

This is the only way to book during the first month of the centre opening. After this date you can arrange a call with one of our swim! team for a telephone assessment to find the right class for your swimmer by emailing

Do you teach children with a disability?

Yes, as part of our group lessons. At swim! our teachers are trained to work with children with disabilities, however we don’t currently offer disability specific sessions. Our approach is to deliver integrated lessons across our programme. Our booking system offers you the opportunity to tell us about your child in more detail and how we can support them as best we can during lessons. Our lessons will have a maximum of 6 children per group. Please contact us should you wish to discuss any disability specific information on 0300 303 3580

How do I book a swim! intro?

In 3 easy clicks!

1. In the top right-hand corner toolbar, click on the “book now” icon

2. Scroll down the page and you will see another “book now”

3. Set up your personal swim! account, and select your preferred date for a swim! intro

I have a diary clash… how do I cancel a swim! intro?

Not to worry! Simply log into your account, go to your profile “view lessons” and select “change date”

How many children are in a swimming lesson?

Our swim! groups each have a maximum of 6 swimmers. This is to ensure teachers can maximise their time with each child, delivering lots of feedback to develop great swimming skills!

How do I add a second child onto my account?

Log into your swim! account and under “swimmers”, click the option to “add swimmer”

What is the temperature of the pool?

All swim! pools are heated to a minimum of 30 degrees

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