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swim! FAQ

swim! FAQs

How do I book?

There are two options to book;

  • The swim! virtual intro allows you to secure your day and time today at your chosen swim! centre,
  • You can book a free venue intro and attend a swim! assessment so we can advise what swim! group your little one needs.

What happens at the swim! intro?

It is your chance to get to know us! Our swim! team show you around the centre, help your child through the swim! assessment which will take 10-15 mins in the pool and then confirm with you the group they have been assigned to.

Our team will also be on hand to help you confirm your preferred day and time and gift you your swim! welcome pack first swim! badge and swim! hat ready for the first lesson.

Does my child have to do the swim! intro – can we not just book onto a lesson?

Here at swim!, we want to ensure we give your child the best possible learn to swim experience.

You can attend a swim! intro this will give us the chance to show you around, introduce you to the team and most importantly, assess your child to ensure they are placed in the correct swim! group for them.

If you prefer to confirm your day and time without an intro you can go through our virtual intro process and set your child’s ability and book a class. Click here to check what ability group your child needs.

What do I need to bring to lessons?

  • swimming costume or shorts
  • swim! hat (provided at swim! intro or first lesson)
  • goggles (optional)
  • towel
  • shower gel and shampoo
  • hair bobbles to tie back hair

Please note: all flotation devices are provided

Do swimmers need to arrive ready for their lessons?

Swimmers are expected to arrive 'Beach ready' with swimwear under their clothing 5 minutes before their lesson starts, due to social distancing there may be times we need you to wait outside whilst swimmers make their way through reception and through to poolside.

How much do swim! lessons cost?

Find out the monthly price for your local swim! centre here.Select more info next to your chosen centre. Our prices are worked out based on 50 lessons per year split into equal monthly instalments.

Our monthly prices include:

  • members-only exclusive access to our swim! centre
  • 30 minute weekly lesson experience
  • all swim! awards (badges, certificates and stickers)
  • online swim! tracker to view progress
  • swim! hat

how do I pay for lessons?

Our memberships are a monthly direct debit with 30-day notice terms. When signing up the system will allow you to set a payment date of the 1st or 15th of each month. The Direct Debit takes 10 working days to set up and you are covered by a 14-day cooling off period.

The system will ask you for a one-off payment by card based on the number of lessons you will receive before your direct debit is set up.

What are you doing to make sure lessons are safe?

Our team have implemented the necessary changes to ensure we follow Government and Governing Body guidelines to keep our team, swimmers and families safe.

Social distancing and increased hygiene procedures will be our main priorities. We have updated our H&S documentation and trained our team accordingly to provide a Covid secure environment. We will welcome employees, customers and swimmers into our facilities providing they are symptom free, a reminder of the symptoms is visible outside our venues.

Can parents watch lessons?

Sure, we allow 1 parent/guardian to 1 swimmer ratio, to reduce footfall in the building to follow social distancing.

what happens at the start and end of lessons?

Children / parents will be expected to place on their own swim! hats, goggles and arm-disks if required before heading onto poolside.

Children will be guided to poolside where they will find their lesson equipment which has been pre-sanitised for them. Lessons will be in the water as normal; however, teachers will only be in the water for swim! 1 & 2 classes.

At the end of the lesson children will be returned to their parents/guardians in the changing area.

Will teachers be giving regular feedback after lessons?

It is not always possible for verbal feedback cannot always be given after each class. Please login to your online account to check your progress tracker, which your teacher will update to reflect where your child is up to against our award criteria.

For any further updates please speak with our reception team who will arrange for your teacher to call you and provide feedback.

How do I find out how my child is doing in their swim! lesson?

You can view progress at any time on your swim! tracker, accessed through your online account. The swim! teachers keep the tracker updated to ensure the progress reflects your child’s ability against the group criteria.

Please let us know if you require any specific teacher feedback and we can arrange for you to speak with the teacher about your child and their progress in more detail.

how do I change my direct debit date and/or details?

Please sign into your online account and go to profile > bookings. There is options here to change and edit your payment date and Direct Debit details.

how do I let you know that I will miss a class?

You can inform your swim! teacher that you will miss your lesson via your online account. Go to profile > lessons and scroll to upcoming lessons. There is an option to say ‘I can’t attend’ which your swim! teacher will see on their registers.

Are the swimming teachers qualified?

Yes, all our swim! teachers leading sessions are qualified to the Swim England (National Governing Body) Level 2 standard. Our teams are also supported by our internal Learning and Development team and receive regular training and CPD’s.

what if the class I want to book is full?

Our online booking system will show how many spaces are available for each of our swim! groups and any fully booked classes will appear and you can add your details to the fully booked class notification list and this will notify you by email when a space comes available, along with any others on the same class notification list. To book the class, you will need to quickly log into your account, go to profile, lessons and change day and time.

Does everyone have to wear swim hats?

Yes, this is our swim! policy to maintain high standards of cleanliness in our pools.

Your child will receive a swim! hat specific to their swim! group to be worn at every lesson. If there is a reason why your little one can’t wear a hat, this isn’t a problem just let our team or your swim! teacher know.

Does my child have to wear arm discs?

All children in swim! 1 will wear arm discs throughout to help promote water confidence and to ensure their safety at all times. All floatation devices are provided.

From swim! 2 upwards, arm discs will be used based on individual need to develop confidence and independence in the water, with a view to reduce dependency on aids and getting children ready to be moved to swim! 3 where they are expected to swim! without arm disks.

We know everyone is different so we will work with your child to ensure they are happy and confident in the water with the right swim! equipment when and where they need it.

Do I get discounts for multiple children booking on?

We do not offer a sibling discount. If you book a second or subsequent child onto our programme we can price match your first child’s monthly price plan.

Does swim! offer one to one lessons?

Generally, we do not offer one to one lessons. All our programmed lessons are group classes with maximum of 6 children per group.

how do I cancel?

If you wish to cancel your membership with us, we ask that you email us a info@swim.co.uk with your 30 day notice period, which will come into effect from your next scheduled Direct Debit date. A member of the team will confirm when this has been actioned and when your last swim! lesson will be.

Why is swim! different to other lesson programmes?

At swim! our programme focuses on great technique and core skills before progressing onto distances, lessons have fun themes each week for children.

Our members-only access offers clean, modern and warm changing rooms designed for children, a panoramic viewing lounge with refreshments and activities for the whole family, smart lesson management and our unique swim! awards to celebrate your child’s achievements.

All of this comes with a simple online booking process and no need to rebook every few weeks.

What will swim! lessons be like?

swim! lessons will be delivered by qualified and inspiring swimming teachers who understand how to deliver fun and innovative swim! lessons.

All swim! lessons are structured around a plan, which includes game based learning and fun activities for every swim! group.

how do I change my lesson?

You can change your lesson, only on a permanent basis, twice in a 3 month period. You can do this through your online account. Click profile > lessons > change day and time, to see what available classes we have and to select a new class.

Does my child get a badge or an award?

Yes.

When a child achieves all the skills required for a swim! group, they will receive a special congratulation from their swim! teacher on poolside and be awarded their certificate and badge in our celebration area after their lesson.

Do parents have to get in the water?

No.

Our teachers will assist your child in the water for swim! 1 and 2.

From swim! 3 upwards, teachers will teach from the side of the pool.

Is there parking?

Yes, there is free unlimited parking onsite.

how do I know what group my child needs?

Our groups are based on ability, not age. If your child has never had lessons before and requires floatation devices, please select a swim! 1 class. Please act on the side of caution when selecting a group to ensure your swimmer will be comfortable in the class you choose. If you are unsure, choose the lower class and our team can advise further at your first lesson.

Click here to check what ability group your child needs.

Do you teach children with a disability?

Yes, as part of our group lessons. At swim! our teachers are trained to work with children with disabilities, however we don’t currently offer disability specific sessions. Our approach is to deliver integrated lessons across our programme. Our booking system offers you the opportunity to tell us about your child in more detail and how we can support them as best we can during lessons. Our lessons will have a maximum of 6 children per group. Please contact us should you wish to discuss any disability specific information on 0300 303 3580

I have a diary clash… how do I cancel a swim! intro?

Not to worry! Simply log into your account, go to your profile “view lessons” and select “change date”

How many children are in a swimming lesson?

Our swim! groups each have a maximum of 6 swimmers. This is to ensure teachers can maximise their time with each child, delivering lots of feedback to develop great swimming skills!

How do I add a second child onto my account?

Log into your swim! account and under “swimmers”, click the option to “add swimmer”

What is the temperature of the pool?

All swim! pools are heated to a minimum of 30 degrees

What happens if my child or a family member is feeling unwell or experiencing covid19 symptoms?

If you, your swimmer, or a member of your household or contact bubble displays symptoms outlined in government guidelines of covid19 then we ask that you follow the recommendations in government guidelines, and do not attend your lesson. As normal you can update your online account to let us know you can’t attend a lesson, or you can email us at info@swim.co.uk.

Can I bring other children to the lesson?

We ask that siblings who are not swimming either at the same time or where lessons are back to back that they do not attend the swim! venue. If this is completely unavoidable you will be asked to sit together within the spectator area abiding by the social distancing guidelines.

Will equipment be cleaned and safe?

Yes, we will be limiting the amount of equipment we use in our lessons to essential buoyancy aids and necessary teaching equipment. Following Governing Body guidelines all pool equipment will be sanitised before each lesson starts.

Will there be enhanced cleaning measures in place?

Our swim! team will be cleaning all touch surface areas, changing rooms, and spectator areas with an electrostatic handheld sprayer before each lesson commences. Our cleaning schedule is checked after each lesson by the manager throughout the day.

Can we use the changing facilities?

Changing room facilities will be open following lessons, we are asking customers to adopt a ‘Dry, Dress and Exit’ approach so we have time to clean the facilities between lessons.

Is the Pool safe?

Yes, As recommended by PWTAG, there has been no evidence to suggest that coronavirus can survive in a well maintained and chlorinated pool. Like most other viruses and bacteria they are killed when in a chlorine solution.

Can the toilet facilities be used?

Our toilets will be open as usual, we just ask that you follow our hand washing guide posters and thoroughly clean your hands afterwards. We have also added additional sanitiser stations around swim!.

What if I arrive late for my lesson?

We ask that you arrive 5 mins prior to your lesson time, ‘Beach Ready’. If you are late you will be asked to wait until all previous swimmers have left the building before you can enter. This should be no longer than 5 minutes.

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